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We provide a professional technical author service, whether the result is printed documents, on-line help, or documents delivered by intranet, internet or digital media.
Writing clear, accurate and useful instructions is a specialist skill. We have the necessary skills and experience to ensure that your documentation helps make your products easier to use, easier to maintain, and easier to sell.
It can often be a mistake to let designers, business experts and programmers write documentation: experience shows that they almost always lack the specialist skills needed to get the best results.
User Documentation
There are several kinds of user experience, and good documentation can be key to helping users as they seek to understand your products.
By providing good documentation, you help your customers make the most of your product's features, whether they are evaluating the product, are new users, or experienced experts seeking details of advanced features.
By explaining how your product works in a way that users can follow, you reduce support costs, minimise returns and increase user satisfaction.
Technical Documentation
When specifying and designing a product, it is vital to have accurate, clear and understandable specifications and designs. By investing in good technical documentation, you benefit from more effective development and maintenance of your product, and avoid the cost of mistakes arising from misunderstanding the specifications.
On-Line Help
In recent years, printed documentation has given way to on-line help of various sorts. In many ways this is an improvement from the user's perspective, and easier to access, but help systems need a specialist approach if they are to be effective. By providing the right level of help at every stage, good help can greatly enhance the user's effectiveness, without making them struggle to find the information they need.
Geographical Optimisation
Optimisation isn't about basic language translation. It's all about producing a document that follows all the cultural grammatical rules, creating a document that not only looks right, but feels and sounds right. Easy to understand, clear, unambiguous, and using familiar terms and concepts. To make your product accepted, it should appear comfortably familiar to the user.
Optimisation means that we will "translate" your "English" documentation into English. Whether it is written in US English, English by a non-native speaker, or just in "Engineer's English", we can transform it into documentation that a British user will feel at home with and understand easily. | 
